Grievance redressal
We'll make it right
Every complaint is logged and tracked to resolution. Here's how to escalate.
Three levels of escalation
- 1
- 2
Grievance Officer
Resolution within 30 days
If you're not satisfied, write to our Grievance Redressal Officer.
- 3
RBI Integrated Ombudsman
If unresolved after 30 days
If your complaint isn't resolved within 30 days, or you're unhappy with the reply, you can complain to the RBI Ombudsman at cms.rbi.org.in.
Complaints about a loan decision or servicing can also be raised with the lender's own Grievance Redressal Officer, named in your Key Fact Statement.